There’s more that goes into customer experience than just customer facing. | by Alan Berkson | Medium

On the concerns side this acquisition is focusing rather on automation and optimization than on customer experience since, judging by the presented flows, there is an IVR-like guidance of the customer, instead of fo…

Freshworks acquires Bot Startup Joe Hukum — A Snap Analysis from Down Under

Thomas Wieberneit

1 min readJul 24, 2017

--

There’s more that goes into customer experience than just customer facing. We are also looking at agent-facing bots to help agents deliver better service.

Alan Berkson

Written by Alan Berkson

I’m a really old digital native. I did a TEDx talk. #education #futureofwork #CX #ITSM

More from Alan Berkson

Tame Your Feed: Taking Control of Internal Communications

Alan Berkson
in
The Control Scale

Tame Your Feed: Taking Control of Internal Communications

(This post may well have been entitled “How To Have Internal Organizational Conversations At Scale” or “Let Your Intended Audience Find…

3 min readApr 16, 2018

--

1

2 + 2 = 5

Alan Berkson

2 + 2 = 5

On the surface, this may appear false. But what you’re lacking is the context in which I made this conclusion.

1 min readJan 4, 2022

--

Your Jigsaw Puzzle Skills Are Obsolete

Alan Berkson

Your Jigsaw Puzzle Skills Are Obsolete

Can you put together a jigsaw puzzle with ill-defined pieces and undefined final picture?

1 min readJan 11, 2021

--

Prediction 2021: Everything You Believe Is Wrong

Alan Berkson

Prediction 2021: Everything You Believe Is Wrong

It’s not really a prediction. It’s more of a suggestion, really. As I had conversations with people in 2020 — whether it was people asking…

2 min readJan 4, 2021

--

See all from Alan Berkson

Recommended from Medium

The ChatGPT Hype Is Over — Now Watch How Google Will Kill ChatGPT.

AL Anany

The ChatGPT Hype Is Over — Now Watch How Google Will Kill ChatGPT.

It never happens instantly. The business game is longer than you know.

6 min readSep 1

--

343

10 Seconds That Ended My 20 Year Marriage

Unbecoming

10 Seconds That Ended My 20 Year Marriage

It’s August in Northern Virginia, hot and humid. I still haven’t showered from my morning trail run. I’m wearing my stay-at-home mom…

4 min readFeb 16, 2022

--

949

Lists

Staff Picks

460 stories315 saves

Stories to Help You Level-Up at Work

19 stories235 saves

Self-Improvement 101

20 stories639 saves

Productivity 101

20 stories594 saves

Why Japanese Websites Look So Different

Mirijam Missbichler

Why Japanese Websites Look So Different

& how to analyze design choices without jumping to conclusions

8 min readMay 1

--

200

The End of the Subscription Era is Coming

Nick Hilton

The End of the Subscription Era is Coming

You’re overpaying for your porn (and journalism)

10 min readAug 30

--

225

An AI-generated image of a man radiating vibrant energy and calm after his morning routine

Neeramitra Reddy
in
Better Humans

The Most Powerful Morning Routine I’ve Found After 3+ Years of Experimenting

A realistic, science-based, customizable, and aggressively self-tested morning system

18 min readSep 19

--

74

Mastering Customer Segmentation with LLM

Damian Gil
in
Towards Data Science

Mastering Customer Segmentation with LLM

Unlock advanced customer segmentation techniques using LLMs, and improve your clustering models with advanced techniques

23 min read6 days ago

--

18

See more recommendations

Help
Status
Writers
Blog
Careers
Privacy
Terms
About
Text to speech
Teams